Terms & Conditions

Terms & Conditions – Training & Courses Pre-Course Information/Terms of Business

Thank you for choosing Frenchay First Aid to provide your training. We have included some important information which you should read prior to attending your training. We look forward to welcoming you onto one of our courses.


In order to meet the assessment standards of the course, it is essential that candidates attend every session and are punctual; mobile phones should be switched off and break times adhered to. If for any reason these guidelines are not complied with, Frenchay First Aid may decide not to qualify a candidate. Depending on the qualification being undertaken, session times vary between 6 hours and 8 hours ‘contact time’ (i.e. actual time training) each day, plus breaks. This means that sessions commence promptly at 9:30am, include a 15 minute break in the morning, 30 minutes for lunch and a 15 minute break in the afternoon. Thus, they should finish by either 4pm or 6pm.

Domestic Arrangements

When Frenchay First Aid run a course for another organisation, the other organisation will be responsible for all domestic arrangements such as provision of the training room, refreshments, toilet facilities and so on. For public courses, however, Frenchay First Aid will provide the training venue and ensure that refreshments and toilet facilities are available.

Health & Safety

First Aid training is practical and active. We would normally expect participants to be capable of kneeling, bending, lying down, performing simulated CPR and able to take a full and active part by acting as casualties for both the trainer/s and each other.

If you feel uncomfortable or have any concerns whatsoever please do not hesitate to inform our experienced trainer/s who may well have a strategy for helping you throughout the course.

Personal Belongings

Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. Frenchay First Aid accepts no responsibility of the items or any loss or damage that may occur during the course.

Please bring with you the following:

  • Some form of identification e.g. photocard driving license – essential!
  • Comfortable clothes suitable for rolling around on the floor in and getting
  • Warm/waterproof clothing & footwear (including hat & gloves) for outdoor courses, for this event please also bring clean footwear for indoor use.
  • Packed lunch.
  • Pen and paper for note
  • Payment/Balance for the course if necessary, we can accept card

Standard Terms of Business

Please be aware that these terms of business are intended for both organisations and individuals alike.

Unless agreed separately and in writing, it is an express condition of booking a course that a deposit is paid, and cleared by our bank, in advance of the course start date.

If the booking is more than 4 weeks in advance, then a 50% deposit will be required to secure your booking. The full payment is then due by no later than the first day of the course. If booking within 4 weeks of the course date, the full payment is required with your booking.

Payments can be made by cheque, bank transfer or online using our shop.

In the event that the deposit is not paid, Frenchay First Aid reserve the right to cancel your booking, without notice.

In the event of course cancellation by you, the client, the following proportion of the total amount due will be payable, the time periods below being from the course start date. These terms are non-negotiable:

  • 4 weeks (20 working days) or less – no charge
  • 3 weeks (15 working days) or less – 50% of total amount
  • 2 weeks (10 working days) or less – 75% of total amount due
  • 1 week (5 working days) or less – 100% of total amount

Whilst this may appear harsh we ask our clients to appreciate that, as a company committed to the excellence of our training, Frenchay First Aid invest more and more resource, both human and capital, the nearer a course start date approaches. Any discount given on the cost of a course will also be lost for late payment and full cost applied in terms with our invoicing. Interest will be added to all late payments (8% plus base rate).

For a series of courses, we insist that invoices issued for the balance on those already run are paid in full, and cleared by our bank, before the next course start date in the series. This is non-negotiable and in the event it does not take place, Frenchay First Aid reserves the right to cancel the remaining course/s, without notice.


Where we Frenchay First Aid have to cancel a course, we will either offer an alternative date for the course or make a full refund. Please note that refunds may take up to 14 working days to be processed.